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Limited Warranty Terms and Conditions

20 Year CoolComfort Mattress Limited Warranty

We hereby warrant your new mattress against defects and workmanship except damage caused by improper unpacking, misuse (like kids jumping on the bed) or abuse, accident, neglect, carelessness, alteration to the product, or if foam is exposed to any moisture, liquids, chemical products and any other conditions that are beyond the control of the manufacturer . The limited warranty covers body indentations greater than one and a half inches that are not associated with an improper foundation.In the event that service resulting from such defect is required during the warranty period, your mattress will be repaired or replaced. The warranty starts with the date of original purchase. Transportation costs to and from the point of repair is the responsibility of the consumer. This warranty is provided to original purchaser only and not transferable. All returns must be authorized by MFC  

This limited warranty does not cover:

Any structural damage due to using an improper foundation IE box spring, or platform. The mattress should be fully supported with slats or a plywood, in order to give the foam support over the entire length and width of the mattress

The mattress cover (including stains, soiling, burns or shrinking)

Normal increase in softness, and tears in the foam due to normal wear and tear

  

 

10 Year CoolComfort  Mattress Topper Limited Warranty

We hereby warrant your new mattress topper against defects and workmanship except damages caused by improper unpacking,  misuse (like kids jumping on the bed), abuse, accident, neglect, carelessness, alteration to the product, or if foam is exposed to any moisture, liquids, chemical products and any other conditions that are beyond the control of the manufacturer. In the event that service resulting from such defect is required during the warranty period, your mattress topper will be repaired or replaced. The warranty starts with the date of original purchase. Transportation costs to and from the point of repair is the responsibility of the consumer. This warranty is provided to original purchaser only and not transferable. All returns must be authorized by MFC  

This limited warranty does not cover:

Any structural damage due to using an improper mattress or foundation. The mattress topper should be fully supported by a firm straight mattress or futon, in order to give it complete support over its entire length and width.

The mattress cover (including stains, soiling, burns or shrinking)

Normal increase in softness, and tears in the foam due to normal wear and tear 

1264 De Normandie Mont-Tremblant Quebec, Canada  J8E3A8  

TOLL FREE: 1-866-246-0262

memofoam@gmail.com

MFC Prices are in Canadian dollars, include all applicable taxes and FREE SHIPPING in Canada.

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